In this issue:
- Digital Champions Workshop
- Patient initiated follow-up launched in Dermatology and Gynaecology
- Digital Champions shortlisted for HSJ Digital Awards
- Quarterly reports show positive patient feedback for IPC services
- Coventry & Warwickshire Training Hub updates
Digital Champions Workshop
The Digital Champions team are holding an interactive morning workshop to discover how we can all work more efficiently and enhance patient care using digital tools and systems.
The session is aimed at PCN Managers, Digital & Transformation Leads, Practice Managers and primary care staff interested in all things digital in Coventry & Warwickshire. The workshop will include mini masterclasses, time-saving tips and an interactive discussion on how we deliver the shift to digital.
Patient Initiated Follow-up introduced in dermatology and gynaecology services
Patient Initiated Follow-Up (PIFU) is now being implemented across the Primary Care Dermatology and Primary Care Gynaecology services.
Where clinically appropriate, patients will not be given a routine follow-up appointment. Instead, they will be invited to book a consultation if their symptoms return, worsen or the patient has any concerns about their original condition.
This gives patients the opportunity to manage their own condition according to their needs and helps us see and treat more patients across both services. We are monitoring the impact of this approach and will share feedback in due course.
IPC Digital Champions shortlisted for HSJ Digital Award
Coventry & Warwickshire Integrated Primary Care (IPC) has been shortlisted in the prestigious HSJ Digital Awards 2026.
This is in recognition of its work to help patients access the NHS App to manage their health. Our Digital Champions team has taken an innovative approach to reaching Coventry & Warwickshire’s diverse communities, breaking down language and access barriers so that more people can benefit from the App.
The Digital Champions’ work has been shortlisted in the Digital Equality, Diversity and Inclusion category after the team were able to demonstrate targeted efforts to reach those who would be unlikely or unable to easily access surgery-based drop-in events or feel confident setting up the app without support. For full details visit: https://cwintegratedprimarycare.nhs.uk/ipc-shortlisted-for-prestigious-hsj-digital-award/
Latest quarterly reports show positive patient feedback for IPC services
Results from the latest quarterly patient feedback (Oct-Dec 2025) are in and show high levels of satisfaction with our patient-facing services.
Primary Care Dermatology
Of the patients who provided feedback:
- 96% said their overall experience of Primary Care Dermatology (PCD) was either good or very good.
- 97% rated PCD as good or very good at making them feel at ease, showing interest in their concerns, and explaining things clearly.
- 89% said the service was good or very good at helping them manage their health.
- 91% felt the service was either good’ or very good at making a plan of action with them
“Excellent service with attention to detail and neither face to face appointments / telephone follow up with results felt rushed.”
“Very helpful, professional and reassuring”
Primary Care Gynaecology
Of the patients who provided feedback:
- 92% said that overall, their experience of the Primary Care Gynaecology Service (PCGS) was either good or very good.
- 98% said we were good or very good at making them feel at ease and showing care and compassion.
- 99% rated the service good or very good at explaining things clearly.
- 94% said we were either good or very good at helping them to manage their health and making a plan of action with them.
“The treatment and care I received was outstanding.“
“An absolutely wonderful team!…This quality of service is an example of the NHS at its very best.”
Respiratory@Home
Of those who provided feedback:
- 91% said that overall, their experience of our service was excellent or very good
- 96% felt we were good or very good at making them feel at ease
- 100% said we were good or very good at explaining things clearly
- 96% felt we were good or very good at showing care and compassion
“The service was fantastic and very reassuring.”
“Thank you all for your kindness and understanding and know that your service has been a huge benefit to myself.”
Ophthalmology Coordination Service
Of those who responded:
- 98% said that overall, their experience of our service was excellent or very good.
- 98% felt well informed of the different providers available following a discussion with the Co-ordination Hub.
- 95% said they were able to select a service provider which best suited their own needs and requirements, based on the information they were given by our team.
“The person arranging my appointment was very professional, friendly and did an excellent job.”
“I was guided and assured every step of the way towards the clinic. Excellent assistance thank you”
Coventry & Warwickshire Training Hub
The latest Training Hub newsletter is now available to view:
https://www.cwtraininghub.co.uk/february-newsletter-2026-cwth/
