Services | Clinical Support

Primary Care Surge

Primary Care Surge provides additional GP capacity to cover short term workforce shortages.
Primary Care Surge helps practices continue to meet patient demand during unexpected workforce shortages cause by staff absences or workload peaks.

This short-term, urgent response service provides a mix of face-to-face and remote sessions. Up to six sessions are available each day, with each remote session providing 20 telephone appointments.

By plugging unforeseen gaps in GP capacity, we’re able to help practices support their patients, while reducing the pressure on urgent treatment centres and hospitals.

Patient feedback

“It’s an absolutely fantastic service”

“This service is a lifeline when staff call in absent at short notice”

“Face to face surge sessions have made such a positive difference”

Contact details

Service line monitored 8am to 4pm (Monday – Friday)
Surge Service Provision 8am to 6:30pm (Monday – Friday)

Emailcrgpa.pcsurge@nhs.net
Telephone: 02477 710977

1595 4-hour GP sessions delivered
31,390 patients treated in 2024/25
6,000+ hours clinical support provided
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