Services | Clinical Support

Ophthalmology Coordination Service

We process specialist eye care referrals from optometrists on behalf of Coventry & Warwickshire Integrated Care Board, giving patients more choice and speeding up treatment times.

Coventry & Warwickshire IPC provides the administrative hub for the ICB’s new ophthalmology care pathway. Optometrists can now refer patients for specialist eye care more quickly via our admin hub instead of routing referrals through GP practices.

The Ophthalmology Coordination Service (OCS) gives patients more choice about where they receive specialist eye care and reduces the administrative burden that used to be placed on GP practices in processing referrals.

Opticians upload secondary care referrals directly onto an digital referral system which is administratively triaged by our team. Urgent referrals are actioned within two working days, while routine referrals are responded to within five working days.

We contact eligible patients to run through screening questions, before offering them a choice of places to receive their treatment based on suitability, waiting times, and location.

GP practices receive a copy of their patients’ referrals for their records and are alerted to any potential follow-up requirements.

Patient feedback

Of those who provided feedback to date, has been extremely positive:

“If only all NHS dept. could be like this one then we’d be the envy of the world!”

“Really pleased with the way my referral has been handled”

“Everything was great… they were very approachable and tried to find a quick solution”

“I found the service very informative, helpful with clear advice”

2,400 referrals processed per month
100% patients rate their experience excellent or very good
2 day response for urgent referrals
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