Patient feedback gathered during the first three months of Primary Care Dermatology shows high satisfaction with the service.
Over 80 patients have given feedback so far, almost 97% of which rated their experience as either ‘good’ or ‘very good’ –
- 99% rated PCD as ‘good’ or ‘very good’ at making them feel at ease, showing interest in their concerns, and explaining things clearly.
- 90% said the service was ‘good’ or ‘very good’ at helping them manage their health.
- 89% felt the service was either ‘good’ or ‘very good’ at making a plan of action with them
Comments included:
“The whole service from GP to appointment to arranging a surgery was excellent.”
“Excellent service. Very efficient and well organised. Very compassionate doctor.”
“Well run facility, very professional GP. Quick appointment, good alternative to a hospital visit, felt very reassured and treated with respect.”
General manager, Jo Min, said: “Patient feedback is essential in ensuring we’re providing a high quality service. It is great to see such positive feedback for Primary Care Dermatology in its first three months which is a huge credit to the clinical and administrative teams, and hub locations involved.”
Primary Care Dermatology is commissioned by Coventry & Warwickshire Integrated Care Board and provided by Coventry & Warwickshire Integrated Primary Care in partnership with Consultant Connect and South Warwickshire GP Federation.
Photo by Alex Green: Pexels
